services
FibreUP @ Work
This includes surveying and design, planning and costing of new structured cabling and fibre optic networks, route builds, access builds, and planning fibre services to gated communities, multi-tenanted buildings, and neighbourhoods. Also included is the wayleave application from the local municipal council, the approval process, and a project management plan.
To install fibre optic ducts in public and private space, FibreUP deploys specialised delivery teams to do the civil excavation work, trenching, installation of ducts and manholes, and re-instating to the original condition of the area, such as with tar, lawn, paving, concrete, etc. Civil builds include challenging engineering processes such as tunneling under roads, and the expertise in working with drill plans for multiple entities, including the departments of electricity, water, SANRAL, storm water and sewerage systems. This know-how appeals to our clients, who in turn stipulate various company requirements for appointment. FibreUP meet all these requirements.
This consists of “floating” the fibre optic cables, which is blowing the actual fibre optic cable into the ducts installed, and “splicing” the fibre cables, skilfully terminating the cables, ready for connection in the business or home. The connection is tested with specialised equipment and the new fibre network is signed off. Structured cabling is also a secondary focus area which has been the connectivity medium which supported fibre and continues to do so within the conventional connectivity space.
Contracts are then signed into place, providing 34% of revenue. Some maintenance teams are subcontracted to, and located at, existing clients; others are part of FibreUP’s internal maintenance teams. These teams include preventative maintenance teams, reactive maintenance teams, link-build teams which link new cables to existing connections, and hybrid teams of two cable technicians and three construction technicians who complete smaller civils works for existing
clients and are based at the clients’ premises.
FibreUP Managed Services
- A World class Service Desk with secure access
- Integrated Ticketing system for tracking and SLA management
- Service Desk disaster recovery & remote operations capability
- Integrated approach to network and project management
- Web-based portal for customer access to network incidents overview and logging of support requests
- Single point of interface for all customer interaction (SPOC)