about us
This is FibreUP
FibreUP (Pty) Ltd specializes in providing structured cabling solutions, fibre optic services and turnkey project delivery within the connectivity sector and the telecommunications industry.
FibreUP is a proudly South African SME, with a B-BBEE Level 1 Status working with multinational telco’s, cellco’s, network operators and internet services providers. Clients include industry giants such as Liquid Telecom, Vodacom, Dark Fibre Africa, and Vumatel.
The company has experienced outstanding success in providing project-based fibre installation services, the majority of which are civil in nature, including design and planning of new fibre optic networks and route builds.
Specialised delivery teams are deployed for civil excavation and installation of fibre cable ducts and cable splicing, providing contact points for companies that offer fibre network services.
FibreUP provide Maintenance contracts for the support on these fibre networks for our clients supported via our National Service Center FibreUP is a preferred supplier to most of the national telcos. Attaining the services of FibreUP will provide immediate access to leverage from this benefit. For example, FibreUP is one of only a few Gate1 vetted suppliers to a market-leading mobile network operator.
The FibreUP SOC provides a 24x7x365 Integrated Network Operations Centre staffed with experienced call agents. This allows, FibreUP to provide its clients with managed services.
FibreUP Managed Services
- A World class Service Desk with secure access
- Integrated Ticketing system for tracking and SLA management
- Service Desk disaster recovery & remote operations capability
- Integrated approach to network and project management
- Web-based portal for customer access to network incidents overview and logging of support requests
- Single point of interface for all customer interaction (SPOC)
The Integrated Network Operations Centre (NOC) is an Integrated Performance, Network and Services Operation Centre. State-of-the-art infrastructure, flexible and customizable processes with cloud-based software solutions.
The service desk acts as a single point of contact for all customer requests and provides proactive support services to enhance the reliability of customer networks while reducing the CAPEX and OPEX costs associated with monitoring, running and maintaining networks.